Troubleshooting

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My power is off – what should I do?

Your power could be off for a few reasons, such as extreme weather, damage to a power pole or some kind of lines fault. The […]

How do I find out if there is an outage or fault in my area?

Your distributor is the best point of contact. If you’re not sure who your distributor is, find out here.

I’ve moved house and my power is off?

First things first: check the mains switch is in the ON position (it should be left in the OFF position when waiting for your power […]

I rely on electricity for a medical condition. Do I need to tell you?

Yes. If you or anyone at your property relies on a continuous supply of electricity for critical medical support, such that if you were cut […]

How can I stop duplicate push notifications from the app?

If you have old mobile devices linked to your DC Power Co app, you might receive duplicate push notifications. You can unlink old devices by […]

Why did I get an error message telling me to ‘update my browser’ when I logged into my account?

To get the best out of your online account, you need to be using a recent version of Chrome, Firefox, Safari (Mac OS) or Edge. […]

Why is the app telling me that I need to update it?

To use our app, you’ll need an iPhone using iOS 10 (or above) or an Android phone using 4.0.3 (or above) with a screen quality […]