COVID-19 update: Melbourne site visits on hold due to Stage 4

Energy switch

← Back to help

I’m moving. How much notice do I need to give you to connect my power?

The sooner the better! Your distributor needs time so they can connect the power on your requested date. In Victoria most people have smart meters, […]

I’m moving, can I still sign up?

Absolutely! If you’re moving and looking to switch, you’ll be asked to specify your move in date when you complete the online sign up form […]

I don’t have solar panels, can I still sign up?

Absolutely. Some of the services you won’t get, like the Solar Alert, but you will still get a great energy plan from Powershop, and the […]

What is DC Power Plus?

A great energy plan from Powershop, with DC Power Co’s same great service. Solar Alert** to give you confidence your solar is working. If you […]

Who is Powershop?

Powershop sell energy to businesses and homes in Victoria, NSW, South East QLD and South Australia. They work really hard to provide better prices, a […]

Can I buy electricity off DC Power Co?

DC Power Co recently changed up the way we provide power to homes. We’ve partnered with Powershop to create the DC Power Plus plan. It […]

What if I change my mind after signing up?

At DC Power Co, we believe our customers should always have a choice. The electricity plans we offer don’t lock you into a contract or […]

Why do I have to add credit card or direct debit details when I join?

To ensure you have a payment method to use to pay your account, you need to set a preferred default payment method of either a […]

Does it cost anything to switch to DC Power Plus plan?

Not unless your property requires substantial work, an after-hours or same day re-connection, or a new meter installation (special fees do apply in these situations […]

How do I switch?

You can switch to an energy plan offered by DC Power Co online in less than five minutes. Visit our offer page.

What if I need a continuous supply of power?

Unfortunately no power company can guarantee a continuous supply of power. However, if you or anyone else at your property relies on a continuous power […]

Is DC Power Co available in my area?

We currently offer power plans in New South Wales, South East Queensland, Victoria and South Australia. We also offer gas in most areas of Victoria. […]