What is a solar battery? A battery stores excess solar energy from your solar system in a battery for use later in the day when […]
Getting solar and a battery
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About the products
What areas do you currently serve? This offer is currently available in New South Wales and South East Queensland. In NSW, the regions that we […]
Warranty
What’s the warranty period on the Redback Smart Hybrid system? You will receive a 10 year warranty on the Hybrid Inverter within the Redback Smart […]
Feed-in tariff
What is a feed-in tariff? Your battery has a set capacity. If you generate more solar power from your panels than is required to power […]
Deposit and payment
What’s the difference between the estimate and the final quote? We ask you a couple of simple questions to help you get a clear understanding […]
App and monitoring
Do I need to have wireless internet? Yes. You need wireless internet at home. We also recommend that you check the strength of your wifi […]
Support
Who do I call if there is a problem with my Redback Smart Hybrid system? You should contact us here at DC Power Co to […]
Connecting to a virtual power plant
What is a virtual power plant? VPP stands for virtual power plant, which is a broad term that refers to the ability to enrol the […]
Installation
Does DC Power Co install my solar and battery system? No. DC Power Co’s network of local installers will install your system – we rely […]
Grid approval
What is a grid approval? When a solar system is installed, an existing solar system system is altered/changed or when a solar battery is added, […]
Safety and reliability
Will my battery catch on fire? It’s extremely unlikely. In many respects, having a solar battery in your home presents a similar safety concern […]