What is a solar battery? A battery stores excess solar energy from your solar system in a battery for use later in the day when […]
Getting solar and a battery
← Back to help
About the products
What areas do you currently serve? This offer is currently available in New South Wales and South East Queensland. In NSW, the regions that we […]
Warranty
What’s the warranty period on the Redback Smart Hybrid system? You will receive a 10 year warranty on the Hybrid Inverter within the Redback Smart […]
Feed-in tariff
What is a feed-in tariff? Your battery has a set capacity. If you generate more solar power from your panels than is required to power […]
Deposit and payment
What’s the difference between the estimate and the final quote? We ask you a couple of simple questions to help you get a clear understanding […]
App and monitoring
Do I need to have wireless internet? Yes. You need wireless internet at home. We also recommend that you check the strength of your wifi […]
Support
Who do I call if there is a problem with my Redback Smart Hybrid system? You should contact us here at DC Power Co to […]
Connecting to a virtual power plant
What is a virtual power plant? VPP stands for virtual power plant, which is a broad term that refers to the ability to enrol the […]
Installation
Does DC Power Co install my solar and battery system? No. DC Power Co’s network of local installers will install your system – we rely […]
Grid approval
What is a grid approval? When a solar system is installed, an existing solar system system is altered/changed or when a solar battery is added, […]
Safety and reliability
Will my battery catch on fire? It’s extremely unlikely. In many respects, having a solar battery in your home presents a similar safety concern to […]