I need to change my battery delivery date? No problem, we just need 48 hours notice from you. Send us an email on [email protected] and […]
Getting a battery
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Deposit and payment
Does that price include everything? The price includes all the main components of the battery system as well as delivery to your door, however it […]
General solar battery information
What is a solar battery? A battery stores excess solar energy from your solar system in a battery for use later in the day when […]
Connecting to a virtual power plant
What is a virtual power plant? VPP stands for virtual power plant, which is a broad term that refers to the ability to enrol the […]
Support
Who do I call if my battery stops working? You should contact us here at DC Power Co to help you first identify what the […]
App and monitoring
Do I need to have wireless internet? Yes. You need wireless internet at home. We also recommend that you check the strength of your wifi […]
Grid approval
What is a grid approval? When a solar system is installed, an existing solar system system is altered/changed or when a solar battery is added, […]
Safety and reliability
Will my battery catch on fire? It’s extremely unlikely. In many respects, having a solar battery in your home presents a similar safety concern to […]
About the products
What’s involved in getting the Redback Smart Battery? Secure your order with a $250 deposit online today. We submit your routine grid approval application. Find […]
Warranty
What’s the warranty period? The Redback Smart Battery has two warranties. The Pylontech battery packs have a 10 year warranty while the charger-inverter is backed […]
Feed-in tariff
Will my feed-in tariff change after the battery is fitted? If you have a standard feed-in tariff, adding a battery will not impact it at […]