Trouble with your solar? Let’s get it back up and running

Have a look at your inverter.

First, make sure the solar array switch and the inverter isolator are turned ON.

Can you see a warning light or error code on the display? If so, there might be something wrong with your inverter. If this is the case, you may need to call in an expert but before you do, you can try resetting your inverter yourself.

Most importantly though, please do not try to fix your inverter yourself. It’s a live electrical system and can be really dangerous. Always leave this work to an accredited expert.

If you’re at all unsure, please contact a licensed electrician.

Reset your inverter.

Please refer to your user manual to reset your inverter as all systems are slightly different, however below are some general instructions to help you.

1. Ensure the Solar Supply Main Switch on your switchboard is turned OFF.
2. Turn the AC switch(es) on your inverter OFF.
3. Wait 30 seconds, then turn the DC switch(es) OFF.
4. Once the inverter has powered down, turn the Solar Supply Main switch on your switchboard back ON.
5. Go back to your inverter and turn the AC switch(es) ON.
6. Turn the DC switch(es) ON.

Once you’ve reset your inverter, you’ll need to wait one full day before you check your app to see if your solar system is exporting electricity again.

If not, it seems there’s still something wrong.

Is the switchboard on?

Your switchboard needs to be on for your solar generation to export to the grid. If your house is being renovated or you’ve recently had some electrical work done, the electrician may have turned off your switchboard.

Go to your switchboard and check that the Solar Supply Main Switch is ON. If not, you may want to speak to your solar installer or electrician as to why it may be off (but again, please do not try and fix it yourself).

If you’re at all unsure, please contact a licensed electrician.


Call in an expert.

Still no luck? Get in touch with your original solar installer. Inverters tend to come with a 5+ year warranty so it’s worth checking if yours is still covered.

If you don’t have their details, EcoKleenSolar is a nationwide network of Solar Care Professionals offering an independent inspection, cleaning and reporting service.

They’re not accredited installers (so their price tag isn’t quite so hefty!) however all operators are certified to work safely at heights, have current Police checks, public liability insurance, follow strict safe working protocols, and know exactly what to look for when inspecting your solar system.

To book or learn more, contact EcoKleenSolar today on 1300 787 061 and quote the promo code DCP5 to get a 5% discount.

Alternatively, you could look for an accredited solar installer to service your system. For a list of local installers, visit the Clean Energy Council’s accredited installer guide.

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