Our refunds policy

  1. You can request a refund of any amounts paid where (through a meter test or otherwise) we become aware and notify you that one or more of your meter reads have been incorrect, and your account is in credit more than the actual energy usage at your property.
  2. Nothing in this refund policy will override your obligations to pay for the energy supplied to your property by us.
  3. Notwithstanding 1) above, we will not refund any amounts paid by you if you have not paid enough to cover the energy we supplied to your property (as measured by a meter read or an estimated read if we cannot read your meter).