What’s the warranty period on the Redback Smart Hybrid system?
You will receive a 5 year warranty on the Hybrid Inverter within the Redback Smart Hybrid system, and 10 years on the Pylontech battery modules. You also have the option to purchase an additional 5 year warranty for the Hybrid Inverter for $528 at the point of purchase.
What’s the warranty period on the solar panels?
Standard solar panels come with at least a 10-year product warranty (this is the important one) and a 25-year performance warranty.
Premium solar panels come with a minimum 20-year product warranty and an equal or longer performance warranty.
Will my warranties be void if I get my battery package installed by an installer who isn’t Clean Energy Council accredited?
Yes. You don’t need to worry about this because we will connect you with the installer and this is part of DC Power Co’s vetting process.
Who do I contact to make a warranty claim?
To make a warranty claim, get in contact with us via our contact us page and outline the issue you are experiencing. Then we will be able to assist you from there