Who will send my bill?
You will receive your bill from Tango Energy.
Who do I contact about my energy account?
If you have questions about your bill, your meter or your rates, call Tango Energy on 1800 865 205.
Who do I contact about the DC Services?
If you have a question about your DC Digest, Solar Alert or Energy Alert, feel free to respond to the email that you received and we will get back to you. Alternatively, give us a call on (03) 9070 5453.
How long before I start receiving the DC Services?
You’ll start to receive the DC Services a few weeks after you’ve switched, provided you have filled out the survey we sent you. We need a minimum of two full weeks of your energy data so that we can understand your energy usage and provide you insights.
Why do I need to answer a survey to get the DC Services?
DC Power Co uses the information provided in the survey to tailor our services for you and deliver accurate, personalised insights.
For example, a bigger solar system should generate more electricity than a smaller solar system, so we need to know your solar system size to understand how your system is performing.