COVID-19 update: Melbourne site visits on hold due to Stage 4

My power is off – what should I do?

Posted in Troubleshooting

Your power could be off for a few reasons, such as extreme weather, damage to a power pole or some kind of lines fault. The outage may be specific to your property, or there may be a more widespread problem in the network.

Keep yourself safe

Keep yourself and others well clear of any electrical lines and wires — even if your power is out, you should treat all lines and wires as if they’re live and dangerous.

First up

It’s best to call your distribution company to report the fault. If you don’t know who your distributor is, please visit the Australian Energy Regulator website or contact your energy provider.
If other houses in your street are out, there’s a good chance someone will be working on the problem already and it’s just a matter of time before the power is back on. Your distributor will typically keep information on its website and Twitter feed up to date so these are good places to check for news and alerts too.

Switch off appliances at the wall

If your power goes off it’s a good idea to switch off all electrical appliances at the wall. It’s especially important to make sure hazardous appliances (heaters and ovens) or sensitive electronic equipment (computers) are turned off or unplugged at the wall, to reduce the risk of fire or damage to equipment if there is an electricity surge when the supply is restored. Just leave a light or two on so you know when the power has come back on.

For more troubleshooting advice, visit our electricity retail partner, Powershop.

Back to Help