About the Solar Alert

Posted in About DC Services

What’s changed?

Our Solar Alert is more sophisticated than ever, now taking into account your personal solar export history and how sunny it was at your house. 

By understanding your typical solar export over time as well as how sunny it is at your house, we’ll set a benchmark for the amount of solar power we expect your system to export each day. So you’ll get a more accurate Solar Alert that’s tailored to your personal system performance and won’t get one if you don’t have a problem.

The other noticeable change is that the Solar Alert is now an email, rather than an SMS.


How do you know if my exports are low?

We use your energy data combined with how sunny it was to determine if your solar export is lower than we’d expect. 

We can do this because, if you have a smart meter, we receive your energy data every day down to half hour intervals. Combined with a knowledge of how much sun is around at your house, we know whether your solar system isn’t exporting as much as it should be. 

Find out more about smart meters here


What should I do if I get one?

Don’t worry, we’ll give you all the information you need to check your system.


Who gets the Solar Alert?

Our solar customers with a smart meter can receive the Solar Alert, however you won’t get it if you have a battery. This is because your solar might be feeding into your battery, so we don’t want to alert you inadvertently.

If you don’t have a smart meter yet, we encourage you to get one so that you can take full advantage of our suite of DC services.

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