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Suggested Topics
Gas
Your questions answered: Changes to gas rates
Do you sell gas that has been fracked?
How do I maintain my gas appliances?
How is 100% carbon neutral gas better than just gas?
View all articles on Gas
Getting started with DC Power Co
What was DC Power Co Beta?
Download our mobile app and log in to your account
Getting the best savings
What is an account review?
View all articles on Getting started with DC Power Co
Investing in DC Power Co
How do I manage my shares?
Can I become an investor?
Is DC Power Co listed on the ASX?
View all articles on Investing in DC Power Co
Jargon explained
What are kilowatt hours (kWh)?
What is the wholesale market?
What is a distributor?
What's a NMI?
View all articles on Jargon explained
Know your meter
How do I get a smart meter?
How often will my meter be read?
Do I have to read my own meter or will DC Power Co read it for me?
Where is my electricity meter?
View all articles on Know your meter
Making the switch
Does DC Power Co have a friend referral program?
What if I change my mind after signing up?
Why do I have to add credit card or direct debit details when I join?
Will my power be cut off when I switch?
View all articles on Making the switch
Moving house
How do I move house with DC Power Co?
I’m moving. How much notice do I need to give you to connect my power?
Can DC Power Co arrange to supply power at my new address?
What do I need to do to get my power connected at my new property?
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Payment
Do I get a single bill if I have my power and gas with DC Power Co?
How do I know when payment will be taken from my credit card or bank account?
Can I move my payment date?
How can I pay?
View all articles on Payment
Prices and rates
Your questions answered: Changes to gas rates
Your questions answered: Changes to your rates
What was the Savings Guarantee?
What is the DC Fee?
View all articles on Prices and rates
Renewables
Why do you offer carbon neutral electricity and gas?
View all articles on Renewables
Solar
What is the Solar Alert?
Are DC Power Co’s feed-in tariffs competitive?
Can I see my feed-in on my bill?
Can solar customers with basic meters enter their own meter readings?
View all articles on Solar
Track my usage
How do I track my usage if I have more than one property?
How do I track my power usage?
How do you estimate my current usage?
View all articles on Track my usage
Troubleshooting
My power is off - what should I do?
How do I find out if there is a power outage or fault in my area?
I’ve moved house and my power is off?
I rely on electricity for a medical condition. Do I need to tell you?
View all articles on Troubleshooting
Using DC Power Co
What's an electricity plan for solar batteries?
Who supplies energy on behalf of DC Power Co?
Will I be charged extra if I pay by credit card?
How is DC Power Co different?
View all articles on Using DC Power Co
