Electricity & gas
Who we are
How can we help?
Do you sell gas that has been fracked?
How do I maintain my gas appliances?
How is 100% carbon neutral gas better than just gas?
Why are you selling gas?
View all articles on Gas
Getting started with DC Power Co
What was DC Power Co Beta?
Download our mobile app and log in to your account
Getting the best savings
What is an account review?
View all articles on Getting started with DC Power Co
Investing in DC Power Co
How do I manage my shares?
Can I become an investor?
Is DC Power Co listed on the ASX?
View all articles on Investing in DC Power Co
What are kilowatt hours (kWh)?
What is the wholesale market?
What is a distributor?
What's a NMI?
View all articles on Jargon explained
Know your meter
How often will my meter be read?
Do I have to read my own meter or will DC Power Co read it for me?
Where is my electricity meter?
How do I read my meter?
View all articles on Know your meter
Making the switch
Does DC Power Co have a friend referral program?
What if I change my mind after signing up?
Why do I have to add credit card or direct debit details when I join?
Will my power be cut off when I switch?
View all articles on Making the switch
How do I move house with DC Power Co?
I’m moving. How much notice do I need to give you to connect my power?
Does DC Power Co supply power at my new address?
What do I need to do to get my power connected at my new property?
View all articles on Moving house
Do I get a single bill if I have my power and gas with DC Power Co?
How do I know when payment will be taken from my credit card or bank account?
Can I move my payment date?
How can I pay?
View all articles on Payment
Prices and rates
What is the Savings Guarantee?
What is the DC Fee?
What makes up my power price?
Do you have different plans?
View all articles on Prices and rates
Why do you offer carbon neutral electricity and gas?
View all articles on Renewables
What is the Solar Alert?
Are DC Power Co’s feed-in tariffs competitive?
Can I see my feed-in on my bill?
Can solar customers with basic meters enter their own meter readings?
View all articles on Solar
Track my usage
How do I track my usage if I have more than one property?
How do I track my power usage?
How do you estimate my current usage?
View all articles on Track my usage
My power is off - what should I do?
How do I find out if there is a power outage or fault in my area?
I’ve moved house and my power is off?
I rely on electricity for a medical condition. Do I need to tell you?
View all articles on Troubleshooting
Using DC Power Co
Will I be charged extra if I pay by credit card?
How is DC Power Co different?
View all articles on Using DC Power Co