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Suggested Topics
DC Power Co Beta
Is my bill different on the beta program?
Will I have to do anything to help design the service?
What is DC Power Co Beta?
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Gas
Do you sell gas that has been fracked?
How do I maintain my gas appliances?
How is 100% carbon neutral gas better than just gas?
Why are you selling gas?
View all articles on Gas
Getting started with DC Power Co
Download our mobile app and log in to your account
Getting the best savings
What is an account review?
What emails can I expect to receive from DC Power Co?
View all articles on Getting started with DC Power Co
Jargon explained
What are kilowatt hours (kWh)?
What is the wholesale market?
What is a distributor?
What's a NMI?
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Know your meter
How often will my meter be read?
Do I have to read my own meter or will DC Power Co read it for me?
Where is my electricity meter?
How do I read my meter?
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Making the switch
Does DC Power Co have a friend referral program?
What if I change my mind after signing up?
Why do I have to add credit card or direct debit details when I join?
Will my power be cut off when I switch?
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Moving house
How do I move my home with DC Power Co?
I’m moving. How much notice do I need to give you to connect my power?
Does DC Power Co supply power at my new address?
What do I need to do to get my power connected at my new property?
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Payment
How do I know when payment will be taken from my credit card or bank account?
Can I move my payment date?
How can I pay?
Can I set up a regular payment for my power?
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Prices and rates
What makes up my power price?
Do you have different plans?
What is my daily supply charge?
What is my tariff?
View all articles on Prices and rates
Renewables
Does DC Power Co have official accreditation as carbon neutral?
Why do you offer carbon neutral electricity and gas?
View all articles on Renewables
Solar
Are DC Power Co’s feed-in tariffs competitive?
Can I see my feed-in on my bill?
Can solar customers with basic meters enter their own meter readings?
Can solar customers with basic meters enter their own feed-in readings?
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Track my usage
How do I track my usage if I have more than one property?
How do I track my power usage?
How do you estimate my current usage?
What can I do to reduce my power usage?
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Troubleshooting
My power is off - what should I do?
How do I find out if there is an outage or fault in my area?
I’ve moved house and my power is off?
I rely on electricity for a medical condition. Do I need to tell you?
View all articles on Troubleshooting
Using DC Power Co
Will I be charged extra if I pay by credit card?
How is DC Power Co different?
View all articles on Using DC Power Co