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Suggested Topics
DC Power Co Beta
Is my bill different on the beta program?
Will I have to do anything to help design the service?
What is DC Power Co Beta?
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Gas
Do you sell gas that has been fracked?
How do I maintain my gas appliances?
How is 100% carbon neutral gas better than just gas?
Why are you selling gas?
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Getting started with DC Power Co
Download our mobile app and log in to your account
Getting the best savings
What is an account review?
What emails can I expect to receive from DC Power Co?
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Jargon explained
What are kilowatt hours (kWh)?
What is the wholesale market?
What is a distributor?
What's a NMI?
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Know your meter
How often will my meter be read?
Do I have to read my own meter or will DC Power Co read it for me?
Where is my electricity meter?
How do I read my meter?
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Making the switch
Does DC Power Co have a friend referral program?
What if I change my mind after signing up?
Why do I have to add credit card or direct debit details when I join?
Will my power be cut off when I switch?
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Moving house
How do I move my home with DC Power Co?
I’m moving. How much notice do I need to give you to connect my power?
Does DC Power Co supply power at my new address?
What do I need to do to get my power connected at my new property?
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Payment
How do I know when payment will be taken from my credit card or bank account?
Can I move my payment date?
How can I pay?
Can I set up a regular payment for my power?
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Prices and rates
What makes up my power price?
Do you have different plans?
What is my daily supply charge?
What is my tariff?
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Renewables
Does DC Power Co have official accreditation as carbon neutral?
Why do you offer carbon neutral electricity and gas?
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Solar
Are DC Power Co’s feed-in tariffs competitive?
Can I see my feed-in on my bill?
Can solar customers with basic meters enter their own meter readings?
Can solar customers with basic meters enter their own feed-in readings?
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Track my usage
How do I track my usage if I have more than one property?
How do I track my power usage?
How do you estimate my current usage?
What can I do to reduce my power usage?
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Troubleshooting
My power is off - what should I do?
How do I find out if there is an outage or fault in my area?
I’ve moved house and my power is off?
I rely on electricity for a medical condition. Do I need to tell you?
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Using DC Power Co
Will I be charged extra if I pay by credit card?
How is DC Power Co different?
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