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When Anne Walker took the plunge and installed solar panels five years ago, she joined the millions of Australians who, faced with complexity and a lack of support, take a ‘set and forget’ approach.

“I knew absolutely nothing about solar panels,” says Anne, 55, looking back. “I just thought you put them on, it just works and you save money. That’s all I knew.”

Unfortunately for Anne, the flaw in this approach became clear when the savings failed to materialise.

“I wasn’t really getting anything back,” says Anne, who lives in the central Victorian town of Bacchus Marsh with her husband and daughter.

Fast forward to today, and Anne couldn’t be happier.  “The difference is that now I have more knowledge to manage my solar energy to get maximum benefit,” she says.

“They just gave me lots of information.  They helped me out and told me how I could use my solar panels more effectively.”

That information included practical tips about when to run appliances (during the day, when the sun’s shining), how often to clean her solar panels (at least every year) and simple advice on the complex topic of solar tariffs. There was also a commitment to let Anne know via SMS if her solar ever drops out.

Now Anne’s friends come to her for solar advice. She’s happy to help, and also direct people to DC Power Co.

“I think people are sick of hearing from me (about DC Power Co),” she laughs.