Our Savings Guarantee
DC Power Co was built by solar people, for solar people. So our Savings Guarantee was a promise to our first electricity customers to deliver a good deal.
Why we offered a Savings Guarantee
We’re so confident in the suite of services that we deliver for solar households that we backed them with a Savings Guarantee.
Because it’s about more than just electricity rates, it’s about maximising the value of your solar. With our Solar Alert and personalised advice to reduce your bills, we believe we’ll do just that.
But if you don’t save money on electricity in your first year with DC Power Co, compared to the last year with your previous provider, don’t worry – we’ll credit you the difference plus 10%.
How it works
I have solar
Sign up as a DC Power Co electricity customer by midnight 31 May 2019. If you’re already a customer, don’t worry, you can access the Savings Guarantee as well!
After one year as a customer, you can submit a claim on the Savings Guarantee claim page. You will need to upload the last 12 months of bills from your previous provider.
So you don’t forget, we’ll send you an email on your one year anniversary to let you know that you have three months to apply for the Savings Guarantee.
What happens next?
- If you paid more with us for the same or less electricity, compared to the last year with your previous provider, we’ll credit your DC Power Co account with the difference, plus 10%.
- If you paid more with us and used more electricity, compared to the last year with your previous provider, the savings calculation is based upon the previous year’s electricity usage.
I don’t have solar
Sign up as a DC Power Co electricity customer by midnight 31 May 2019 and get solar installed at your home within 12 months. If you’re already a customer, don’t worry, you can access the guarantee as well!
After one year as a customer, you can submit your claim on the Savings Guarantee claim page. You will need to upload the last 12 months of bills from your previous provider.
So you don’t forget, we’ll send you an email on your one year anniversary to let you know that you have three months to apply for the Savings Guarantee.
What happens next?
- If you paid more with us for the same or less electricity, compared to the last year with your previous provider, we’ll credit your DC Power Co account with the difference, plus 10%.
- If you paid more with us and used more electricity, compared to the last year with your previous provider, the savings calculation is based upon the previous year’s electricity usage.