Important information

Want to dive into the detail?

From our Refunds Policy to information about Concessions to the T&Cs, this is where you can find all the important information relating to your account with DC Power Co.

Terms and Conditions

On this page you can read our customer terms and conditions and if you’re also a solar customer you can view our solar terms and conditions for your state.

Fees

When you use a service we charge the relevant fee to your DC Power Co account. These are standard service fees and where additional work is required by an electrician or your distributor, an additional fee may apply. Read more about power and gas fees at the page below.

Privacy Policy

Find out about our Privacy Policy which sets out what personal information DC Power Co collects about you and how that information is used. View our General Privacy Policy and our Power & Gas Customer Privacy Policy at the page below.

Collection statement

In offering and enabling services to you we need to collect some personal information. If you do not provide this information we may not be able to offer or continue to provide you with our services. Read more about how and why we collect personal information.

Hardship Policy

This Policy details how we identify whether you are experiencing payment difficulties and if you are how we provide assistance to enable you to better manage your energy bills on an ongoing basis. Visit the page below to read more about our Hardship Policy.

Concessions

If you’re looking for more info on whether you can get a concession, rebate or grant towards your energy bill, you’ve come to the right place. On this page you’ll find details on all the available concessions that can be applied to your DC Power Co bill.

Complaints policy

If you have a problem, complaint or just some feedback, we’d love to hear from you. Find out how to get in touch or find out more about our Standard Dispute Resolution Procedure at the page below.

Credit Reporting Policy

In offering and enabling services to you, we may collect and hold personal credit information about you. This Policy outlines how DC Power Co manages your credit information as required by the Privacy Act 1988 (Cth) (the Act).

Life support registration

Life Support equipment is needed to ensure the ongoing health and safety of people with certain medical conditions. If someone at your home requires continuous electricity supply for the use of Life Support equipment, please download and complete the appropriate form at this page.

Direct Debit Request Service Agreement

This document explains what your obligations are when undertaking a Direct Debit arrangement with us. It also
details what our obligations are to you. Follow the link below to read DC Power Co’s Direct Debit Request Service Agreement.

Refunds Policy

After a refund? If your account is in credit, you’ll likely be able to apply for a refund. Follow the link below to find out more about our Refunds Policy

Energy supply

Many organizations use energy retailers to sell and supply energy to customers on their behalf, as is the case with DC Power Co. Powershop Australia Pty Ltd is the retailer of energy for and on behalf of DC Power Co. Find out more at the page below.