Credit Reporting Policy

DC Power Co’s credit reporting policy set out below outlines how DC Power Co (provided to you by Powershop Australia Pty Ltd) manages your credit information as required by the Privacy Act 1988 (Cth) (the Act).

The ‘what’ and ‘how’

In offering and enabling services to you, we may collect and hold personal credit information about you, such as identification information, repayment history information, default information and payment information. From time to time, we may obtain credit history information from credit reporting bodies, such as Illion.

The ‘use’

In providing services to you, we may use or disclose your credit information for the following purposes:

  • to manage your account and for the payment for our services;
  • carrying out credit checks or otherwise assessing your creditworthiness;
  • to take action if there is a payment default; or
  • debt collection.

We will keep your credit information secure. Most credit information will be held in our customer application, which is stored and processed in Australia and New Zealand. Some credit information will be held in physical files at our offices or electronically in our computer network.

Our staff have unique user identifications and passwords, and we work to ensure that they understand all of their, and our, responsibilities under the Act. Our physical premises are protected by reasonable security precautions.

We do use some services that involve the transfer, processing and storage of some credit information outside of Australia, including New Zealand, and these are likewise protected by unique user identifications and passwords.

Illion and its related bodies corporate as well as third party providers will collect, hold, use and disclose personal information for identity verification purposes.

Access to and correction of credit information

You may ask us for access to any credit information we hold about you.

If you think that information is inaccurate or incorrect, you may ask us to consider correcting it or deleting it from our database. You can do this by sending an email to: info@dcpowerco.com.au.

Within 30 days, we will either make the correction or let you know what we have done or deny your request and let you know why.

Complaints

If at any time you feel that we have not complied with this policy please let us know by sending an email to info@dcpowerco.com.au or write to us at:

DC Power Co

PO Box 1639

Melbourne VIC 3001

c/o Contact Centre Manager

We will let you know how we intend to deal with your complaint within seven days. Within 30 days we will let you know our decision and what you can do if you are not satisfied with our decision.

The way in which we deal with general complaints is set out on our complaints page.