How and why we collect your personal information
Powershop Australia Pty Ltd (ACN 154 914 075) sells energy to you under the name DC Power Co.
We are a customer-focused company, and that means we care about your privacy.
In offering and enabling services to you we need to collect some personal information (e.g. name, address, email
address, payment information and history and energy usage data including metering data) and
sometimes, sensitive information about you (e.g if you notify us that life support equipment is used
at your address).
If you do not provide this information we may not be able to offer or continue to
provide you with our services.
You give us your explicit informed consent to disclose your information to our related companies
(some of which are located in New Zealand), agents, contractors, service providers and market
participants (e.g. the Australian Energy Market Operator, metering companies and energy
Where required, you give us your explicit informed consent to disclose your
information to other third parties involved in enabling the provision of services to you, for any other
purpose you have consented to, or as required or authorised by law.
Your personal information may be recorded and stored in our systems or other systems we use (e.g.
customer information systems and telephone recording systems), some of which may be located
In certain circumstances we may also disclose your personal information to a credit reporting
agency, such as Illion Australia. Illion and its related bodies corporate as well as third party providers
will collect, hold, use and disclose personal information for identity verification purposes.
In circumstances where we’re required to use your personal information for purposes not previously
disclosed, we will inform you as soon as reasonably practicable.
If you provide us with information about another person (e.g. an additional account holder), we
require that you make that person aware of this privacy statement.
If you would like to access the personal information we hold about you, please contact us at
[email protected]. For more information on how we may collect and use your