Do you receive a pay on time discount? They sound like a really great thing for consumers, but they’re actually a way for power companies to charge large late payment fees and many people are getting caught out.
New research from the ACCC has found that one in four customers failed to meet the conditions to receive their pay on time discount and this means they’re slugged with one of these fees. This increases to nearly 60% for customers in financial hardship who struggle to pay their bills.
The federal government is submitting changes to the Australian Energy Market Commission so that power companies are unable to do this in future, however these changes will not apply in Victoria because there are different energy rules.
At DC Power Co, we think this practice is unacceptable. That’s why we offer the same transparent pricing plan for all of our customers, regardless of when you pay. Our transparency doesn’t just apply to late payment fees, it extends to all aspects of our pricing.
We have no vested interested in getting you to use more electricity from the grid and no financial interest in selling you more. Our capped $10 (GST exc) monthly DC Fee isn’t hidden in your usage rate, it’s called out on your bill so you can easily look at your bill and know exactly where your dollar is going.
We offer a range of services for this fee including personalised advice to help you optimise your solar systems use less electricity, reduce your bills and save money.