DC Power Co is a Melbourne-based solar power startup established in 2018 through the world’s largest crowdfunding equity campaign for the launch of a business. We help people move to renewables in their home and make the most out of their solar and battery storage when they do. We offer:
DC Power Co was established by our four co-founders to serve the 2.5 million Australian homes with solar, who have historically not been looked after by the energy or solar industry. We believe people who have invested in renewable energy should be rewarded and supported, and we’re just the people to do it!
We take a customer-centric and digital-first approach to our products and services and we’re in need of a Customer Champion who has strong skills in this space.
We’re an empathetic and inclusive bunch who love a laugh and the occasional chat about politics, climate change and the latest trashy Netflix series. We’re also partial to a piece of cake and the occasional glass of prosecco. The team currently works flexibly and remotely (due to COVID-19) and we encourage people to apply from all backgrounds or circumstances.
The Customer Champion is a key role within our small company, who is responsible for pipeline management predominantly of solar and battery customers, managing incoming customer queries from leads and proactively coordinating and communicating with customers through the fulfilment process. This is unlike your usual solar retailer – we take a digital-first approach and use e-commerce best practice for sales and fulfillment.
Reporting to the Operations Manager, you will work within a close-knit team to: you’re the first point of contact for the business, taking incoming phone calls and responding to emails from sales prospects, answering their questions and solving their problems; be the single point of contact for the customer throughout their buying experience with DC Power Co (from deposit, through to installation); learn our fulfilment process and complete key operational tasks to ensure customers move through it quickly and efficiently; report both qualitatively and quantitatively on customer progression; and ensure the customer is well informed and happy.
We’re looking for someone who has an interest in renewable energy, likes a fast-paced environment and who isn’t afraid to get things done. You are someone who is proactive, an excellent communicator and you take responsibility. Experience in solar power and solar batteries is favourable, as we will look for you to apply that knowledge to our digital-first methodology. You are also a fan of making things easy for customers using digital tools and have a strong ability to problem solve. This role is ideal for someone who likes interacting with people and can anticipate customer needs.
The role is currently four days a week (same as the majority of the team), and working remotely. In the new year, once there is a little more certainty regarding COVID-19, DC Power Co will likely have an office space. There is also the possibility of this role moving to full time in 2021, if that is something you are interested in.
The goals and work activities listed are intended to describe the essential functions of the person assigned to the position. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.
Please apply with your CV and cover letter using the form below.